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Designing a Better Patient Experience

Hope. And help. That’s what cancer care provides. Texas Oncology always has prioritized compassionate, personalized care. A series of small and significant changes underway add up to an important transformation that will result in more patient communication, engagement, and better outcomes for patients. Patients will notice specific ways their care teams are better coordinating care to address a variety of needs during and after treatment.

Shared Decision Making

Your values and wishes matter, and you have an important say in your treatment. New patients have an in-depth conversation with their care team to discuss benefits and disadvantages of treatment options – including side effects and impacts on quality of life. A written treatment plan provides clear descriptions of the agreed upon road ahead.

Patient Navigation

Cancer care is a complicated journey. Our care teams are communicating more frequently to guide each patient’s journey – including treatment, nutrition, and emotional screenings, chemotherapy education classes, survivorship planning, benefits counseling, and after hours support.

Patient Support

  • Helpful Services: Cancer treatment can impact quality of life and may create the need for additional services, including special help or supplies at home, assistance with self-care, emotional health, and language interpretation.
  • Maintaining Health: Maintaining a healthy diet during and after cancer treatment can directly impact your overall wellness. Receiving and following guidance on exercise and nutrition specific to your cancer type and treatment can improve your care experience.
  • Advance Care Planning: It can be beneficial to have conversations about your values and wishes, should you become seriously ill. Making your preferences known early about the types of treatments you prefer can relieve much stress and anxiety for you and your family.

After Hours Support

Care teams are available 24/7 to answer questions, provide advice, and help patients avoid unnecessary emergency room visits. Experiencing new symptoms? Call Texas Oncology first, and we can help determine next steps.

Proactive Patient Communication

Your Texas Oncology care team will communicate in more ways and more often – a guiding hand throughout your treatment and beyond.

These enhancements reflect Texas Oncology’s focus on patients as people, not just their cancer. It’s redefining quality cancer care for improving medical outcomes and positive experiences for patients.

Helpful Services

Cancer treatment can impact your quality of life and your specific treatment may facilitate the need for additional services. Please tell your care team if you have any difficulties that impact your treatment or your health. Your care team can help identify resources to address needs you may have. For example, your care team may be able to find resources and arrange help with:

  • Your care at home – home healthcare, special medical equipment, or special supplies
  • Assistance with self-care
  • Emotional health
  • Language interpretation
  • Transportation to appointments