Texas Oncology is open and treating patients. Screening and extra precautions are in place to protect patients and staff. Caring for cancer patients who need care is our priority. Please be patient as we work to return your call as soon as possible.
IMPORTANT: If you have fever, cough, shortness of breath, or any other symptoms, you should contact Texas Oncology before visiting our clinics for scheduled appointments.
Patients are required to wear a face mask or face covering to their clinic appointment. Many locations are only permitting patients in our clinics at this time. Patients who need a caregiver for special circumstances such as mobility, translation, or disability should contact our staff. Also, we ask that you not bring children with you to your appointments at this time. For a list of locations not permitting any visitors, please click here.
At Texas Oncology the safety of our patients, their caregivers, and our staff is our highest priority. We are following CDC guidelines in our response to COVID-19.
Patients with compromised immune systems, including many cancer patients, are more susceptible to viruses, including COVID-19. Some cancer therapies, such as targeted drugs, steroids, as well as some cancer types, like blood cancers, can result in a weakened immune system.
COVID-19 and Our Promise to Patients
Your Treatment at Texas Oncology
In this dynamic environment, we are making some operational changes to support and care for patients who need treatment, including concentrating staff in core locations, temporarily altering office hours and closing some satellite locations. We look forward to resuming a full schedule and re-opening all locations soon.
To reduce risk of exposure, we have implemented new protocols and changes to how we operate, including:
- Urging patients with fever, cough, or shortness of breath to call before coming to scheduled appointments
- Screening patients for symptoms at entrances to our locations
- Postponing non-urgent appointments
- Providing information for patients who may need COVID-19 testing
- Reinforcing guidelines for use of personal protective equipment, e.g., facemasks, gowns, gloves
- Isolating patients who come into our locations exhibiting symptoms such as fever, cough, or shortness of breath
Screening at Local Clinics
To protect the safety of our patients and staff, all patients are visitors are screened as they enter our clinics.
- Temperatures are taken.
- A series of screening questions are asked, including:
- Have you recently had a fever, cough, or shortness of breath?
- Have you traveled internationally in the last 21 days?
- Have you recently been in contact with a person who may be sick with COVID-19?
- Hand sanitizer is distributed.
If a patient or visitor presents as high-risk in the screening process, a healthcare provider will talk with them about next steps.
Protect Yourself and Others
You, your caregivers, and other close contacts can take proactive measures to protect yourselves and those around you from COVID-19, including these common-sense prevention steps:
- Wash your hands thoroughly for at least 20 seconds and frequently. If soap and water are unavailable, use alcohol-based hand rub.
- Cover coughs and sneezes with a tissue. Throw tissues in the trash.
- Avoid touching your eyes, nose, and mouth.
- Avoid close contact with sick people.
- Stay home if you are not well.
- Avoid large crowds while receiving therapy.
- Disinfect frequently touched surfaces with household cleaning spray or wipe.
- Call Texas Oncology first if you have questions or concerns.
Travel Advisory
You should avoid contact with anyone, including a caregiver, who has traveled to locations where the COVID-19 outbreak is severe for at least 14 days upon their return. If you or anyone you have already been in contact with have traveled to these locations, please contact Texas Oncology before visiting our clinics. The Centers for Disease Control and Prevention (CDC) regularly updates travel advisories and information related to travel and COVID-19.
If your caregiver or any close contacts are sick, encourage them to seek medical attention, and avoid contact with them until they are well, e.g., free from fever for at least 24 to 48 hours.
More Information
As the COVID-19 situation changes, we will keep our patients and staff updated. For more information on COVID-19, Texas Oncology recommends the following resources:
Sources: Centers for Disease Control and Prevention, Cure Media Group