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Texas Oncology - Our Promise

When it comes to our patients, one simple phrase guides us each day: Do the right thing. To be the best we can be for those we serve. To never waver in our commitment to put our patients first. To be supportive, respectful, and compassionate. To always have an open mind and an open heart. Always improving. Always learning. Always putting our patients at the center of everything we do. That’s our promise.

Living the Five Pillars

An enduring and relentless focus on quality care.

  • Act in the best interest of the patient
  • Treat every patient with respect and dignity
  • Embrace the highest standards of patient care
  • Show compassion and empathy to all patients
  • Greet patients by name and smile
  • Respect patients’ time through scheduling and clinic flow
  • Communicate clearly and effectively
  • Educate and involve patients and families in decisions about their care

A commitment to build trust through honorable actions and honest communications.

  • Demonstrate the highest level of quality and value in all we do
  • Maintain open and honest communication
  • Align words and actions
  • Exhibit ethical and professional conduct
  • Keep promises to patients and coworkers
  • Use financial resources wisely as a responsible steward of patient and practice assets

A desire for constant personal and professional improvement.

  • Take responsibility for personal and professional actions
  • Project a professional image
  • Be compliant and follow policies
  • Understand and fulfill Texas Oncology’s Vision, Mission, and Values
  • Be courageous and hold one another accountable
  • Put the needs of the team ahead of personal interests

A Spirit for understand and active collaboration with each other.

  • Contribute to the Care Team – to be true to our patients, coworkers, and practice
  • Actively collaborate to efficiently accomplish team goals
  • Treat everyone with the same respect you want to be shown
  • Acknowledge and appreciate each other’s contribution
  • Be open-minded, courteous, and encouraging
  • Actively look for opportunities to help others
  • Give feedback constructively; disagree respectfully

An agility to act in an ever-changing environment.

  • Embrace innovation and continuous improvement
  • Welcome and explore new ideas
  • Be adaptable, while acting decisively
  • Have the resolution and willingness to change

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