Pharmacy Services

Why Texas Oncology Pharmacy

Oncology pharmacists serve an important role on the patient’s care team, ensuring patients get the medications they need for their care. Texas Oncology Pharmacy staff includes more than 200 board-certified oncology pharmacists, clinical pharmacists, pharmacy technicians, and insurance experts to fill more than 220,000 prescriptions each year.  

What sets Texas Oncology’s Pharmacy apart is our patient-centered service. We personalize patient care, deliver medications to your home (as needed), and offer access to our clinically trained pharmacists around the clock. We operate a medically integrated pharmacy connected to your care team, allowing them to access your medical record and prescribe medications conveniently. Ask your doctor about using Texas Oncology Pharmacy and how you can utilize our services.  

Benefits of using Texas Oncology Pharmacy  

When you come to Texas Oncology Pharmacy for your care, you can expect the following benefits:  

• Cost-effective options  
• Personalized patient care
• Cancer-specific advice and consultation
• Comprehensive oncology formulary
• Patient management program
• Timely access to your oncology treatments
• Home delivery of your medications (as needed)
• Coordination of your prescriptions with your other oncology treatment appointments
• Refill reminders
• Access via phone to clinically trained pharmacists 24/7/365
• Disease-specific educational and support materials
• Drug-specific educational and support materials
• Access to clinical research
• Therapy support
• Adherence monitoring and support
• Advocacy with insurance companies
• Advocacy with financial assistance sources 

Welcome Packet (English & Spanish) 

Your physician and the Texas Oncology Pharmacy will work together to fulfill your prescriptions. When your physician determines the best course of treatment, they will send your prescriptions via an electronic prescribing process to our pharmacy team unless otherwise requested by you or your pharmacy benefit manager. By utilizing the Texas Oncology Pharmacy, you can expect that your care and medications are delivered in a timely, comprehensive, and reliable way.  

Refills  
Our pharmacy contacts patients about refills. We will call a week before you are due to run out of medication. If you have not received a call from our pharmacy within seven days of a refill need, you or an authorized representative may call us and place your refill order at +1 (800) 778-9577.  

Drug Substitution Protocols  
You can count on us to use the most cost-efficient options for you. Occasionally, it may be necessary to substitute generic drugs for brand-name drugs. This could occur for several reasons, including but not limited to your insurance coverage or a co-pay reduction. If that is the case, rest assured that we will contact you prior to shipping any medication and to inform you of the substitution. When available, our pharmacy will default to generic medications to save you money. We will use brand name medication at your or your prescriber’s request.  

Obtaining Drugs Not Available at Texas Oncology  
There are very few drugs that Texas Oncology cannot obtain on your behalf. These drugs are usually restricted by the manufacturer or insurance companies to just one or two pharmacies in the nation. Our pharmacy team will work with all parties to ensure you get the medication that is part of your oncology treatment plan.  

Our pharmacies are located within your doctor’s offices for convenient access to your cancer fighting medications.  

Use the map below to locate a pharmacy nearest you. If your clinic is not listed, our pharmacy team is still here to support you. Contact us at +1 (800) 778-9577 or reach out to the Texas Oncology Pharmacy Concierge Team at txopharmacypatients@usoncology.com