We strive to provide our patients with the highest quality of service and care. To ensure we continue to provide that caliber of care, we periodically survey our patients to learn how we can improve the patient experience.
If you are happy with your care at Texas Oncology Pharmacy, we would love to learn what went well. If it did not meet your expectations, we would love to hear how we can improve moving forward. Consider taking our patient satisfaction survey below.
If you are not satisfied with any aspect of your experience with Texas Oncology Pharmacy, we want to know about it. You and your family have a right to voice any concerns regarding the care you have received and have those concerns reviewed and resolved when possible. You are encouraged to contact any present staff, the manager or director of the department, or patient relations verbally or in writing. When contacting us, please provide your name, date of birth, and a specific description of the date, time, people involved, and situation.
You may contact us by telephone at +1 (800) 778-9577 (toll free) or by U.S. mail:
Texas Oncology Pharmacy
Neal Dave, Pharm.D.
Executive Director
PO Box 515013
Dallas, TX 75251
You may also file a grievance with the appropriate governing, regulating, or credentialing body regardless of whether you have first used the Texas Oncology Pharmacy grievance process. Examples of those bodies are:
Accreditation Commission for Health Care, Inc., Complaint Information
State of Texas Board of Pharmacy Complaint Information
For any questions, you may contact your Texas Oncology Pharmacy, especially about any of the following:
When you come to Texas Oncology Pharmacy for your care, you can expect the following benefits:
Welcome Packet (English & Spanish)
Welcome Packet Acknowledgement
Your physician and the Texas Oncology Pharmacy will work together to fulfill your prescriptions. When your physician determines the best course of treatment, they will send your prescriptions via an electronic prescribing process to our pharmacy team unless otherwise requested by you or your pharmacy benefit manager. By utilizing the Texas Oncology Pharmacy, you can expect that your care and medications are delivered in a timely, comprehensive, and reliable way.
Refills
Our pharmacy contacts patients about refills. We will call a week before you are due to run out of medication. If you have not received a call from our pharmacy within seven days of a refill need, you or an authorized representative may call us and place your refill order at +1 (800) 778-9577.
Drug Substitution Protocols
You can count on us to use the most cost-efficient options for you. Occasionally, it may be necessary to substitute generic drugs for brand-name drugs. This could occur for several reasons, including but not limited to your insurance coverage or a co-pay reduction. If that is the case, rest assured that we will contact you prior to shipping any medication and to inform you of the substitution. When available, our pharmacy will default to generic medications to save you money. We will use brand name medication at your or your prescriber’s request.
Obtaining Drugs Not Available at Texas Oncology
There are very few drugs that Texas Oncology cannot obtain on your behalf. These drugs are usually restricted by the manufacturer or insurance companies to just one or two pharmacies in the nation. Our pharmacy team will work with all parties to ensure you get the medication that is part of your oncology treatment plan.
We strive to provide our patients with the highest quality of service and care. To ensure we continue to provide that caliber of care, we periodically survey our patients to learn how we can improve the patient experience.
If you are happy with your care at Texas Oncology Pharmacy, we would love to learn what went well. If it did not meet your expectations, we would love to hear how we can improve moving forward. Consider taking our patient satisfaction survey below.
If you are not satisfied with any aspect of your experience with Texas Oncology Pharmacy, we want to know about it. You and your family have a right to voice any concerns regarding the care you have received and have those concerns reviewed and resolved when possible. You are encouraged to contact any present staff, the manager or director of the department, or patient relations verbally or in writing. When contacting us, please provide your name, date of birth, and a specific description of the date, time, people involved, and situation.
You may contact us by telephone at +1 (800) 778-9577 (toll free) or by U.S. mail:
Texas Oncology Pharmacy
Neal Dave, Pharm.D.
Executive Director
PO Box 515013
Dallas, TX 75251
You may also file a grievance with the appropriate governing, regulating, or credentialing body regardless of whether you have first used the Texas Oncology Pharmacy grievance process. Examples of those bodies are:
Accreditation Commission for Health Care, Inc., Complaint Information
State of Texas Board of Pharmacy Complaint Information
For any questions, you may contact your Texas Oncology Pharmacy, especially about any of the following:
Our pharmacies are located within your doctor’s offices for convenient access to your cancer fighting medications.
Use the map below to locate a pharmacy nearest you. If your clinic is not listed, our pharmacy team is still here to support you. Contact us at +1 (800) 778-9577 or reach out to the Texas Oncology Pharmacy Concierge Team at txopharmacypatients@usoncology.com
