Pharmacy Services

Why Texas Oncology Pharmacy

Oncology pharmacists serve an important role on the patient’s care team, ensuring patients get the medications they need for their care. Texas Oncology Pharmacy staff includes more than 200 board-certified oncology pharmacists, clinical pharmacists, pharmacy technicians, and insurance experts to fill more than 220,000 prescriptions each year.  

What sets Texas Oncology’s Pharmacy apart is our patient-centered service. We personalize patient care, deliver medications to your home (as needed), and offer access to our clinically trained pharmacists around the clock. We operate a medically integrated pharmacy connected to your care team, allowing them to access your medical record and prescribe medications conveniently. Ask your doctor about using Texas Oncology Pharmacy and how you can utilize our services.  

Benefits of using Texas Oncology Pharmacy  

When you come to Texas Oncology Pharmacy for your care, you can expect the following benefits:  

• Cost-effective options  
• Personalized patient care
• Cancer-specific advice and consultation
• Comprehensive oncology formulary
• Patient management program
• Timely access to your oncology treatments
• Home delivery of your medications (as needed)
• Coordination of your prescriptions with your other oncology treatment appointments
• Refill reminders
• Access via phone to clinically trained pharmacists 24/7/365
• Disease-specific educational and support materials
• Drug-specific educational and support materials
• Access to clinical research
• Therapy support
• Adherence monitoring and support
• Advocacy with insurance companies
• Advocacy with financial assistance sources 

Welcome Packet (English & Spanish) 

Your physician and the Texas Oncology Pharmacy will work together to fulfill your prescriptions. When your physician determines the best course of treatment, they will send your prescriptions via an electronic prescribing process to our pharmacy team unless otherwise requested by you or your pharmacy benefit manager. By utilizing the Texas Oncology Pharmacy, you can expect that your care and medications are delivered in a timely, comprehensive, and reliable way.  

Refills  
Our pharmacy contacts patients about refills. We will call a week before you are due to run out of medication. If you have not received a call from our pharmacy within seven days of a refill need, you or an authorized representative may call us and place your refill order at +1 (800) 778-9577.  

Auto Refill
In order to have a prescription automatically refilled, a pharmacy staff member will need to speak with you or an authorized representative. You may be asked to complete a short series of questions for the pharmacist to review. Once you are registered for auto refills, our pharmacy can deliver your medications, depending on insurance restrictions, to your home, office, or another destination.  

Drug Substitution Protocols  
You can count on us to use the most cost-efficient options for you. Occasionally, it may be necessary to substitute generic drugs for brand-name drugs. This could occur for several reasons, including but not limited to your insurance coverage or a co-pay reduction. If that is the case, rest assured that we will contact you prior to shipping any medication and to inform you of the substitution. When available, our pharmacy will default to generic medications to save you money. We will use brand name medication at your or your prescriber’s request.  

Obtaining Drugs Not Available at Texas Oncology  
There are very few drugs that Texas Oncology cannot obtain on your behalf. These drugs are usually restricted by the manufacturer or insurance companies to just one or two pharmacies in the nation. Our pharmacy team will work with all parties to ensure you get the medication that is part of your oncology treatment plan.  

We strive to provide our patients with the highest quality of service and care. To ensure we continue to provide that caliber of care, we periodically survey our patients to learn how we can improve the patient experience.  

If you are happy with your care at Texas Oncology Pharmacy, we would love to learn what went well. If it did not meet your expectations, we would love to hear how we can improve moving forward. Consider taking our patient satisfaction survey below.

Patient Satisfaction Survey  
 

Concerns or Grievances  

If you are not satisfied with any aspect of your experience with Texas Oncology Pharmacy, we want to know about it. You and your family have a right to voice any concerns regarding the care you have received and have those concerns reviewed and resolved when possible. You are encouraged to contact any present staff, the manager or director of the department, or patient relations verbally or in writing. When contacting us, please provide your name, date of birth, and a specific description of the date, time, people involved, and situation.

You may contact us by telephone at +1 (800) 778-9577 (toll free) or by U.S. mail:

Texas Oncology Pharmacy 
Neal Dave, Pharm.D. 
Executive Director

PO Box 515013
Dallas, TX  75251

You may also file a grievance with the appropriate governing, regulating, or credentialing body regardless of whether you have first used the Texas Oncology Pharmacy grievance process. Examples of those bodies are:

Accreditation Commission for Health Care, Inc., Complaint Information

• Website: https://www.achc.org
• T: (855) 937-2242

State of Texas Board of Pharmacy Complaint Information

• Website: https://www.pharmacy.texas.gov/consumer/complaint.asp
• Address: 1801 Congress Avenue, Suite 13.100, Austin, Texas 78701-1319
• T: +1 (512) 305-8000
   

Contact Your Pharmacy 

For any questions, you may contact your Texas Oncology Pharmacy, especially about any of the following:

• You are having a reaction / side effect to your medication.  
• You have questions about your medication (what it is, what it does, when to take it, etc).
• You need a new prescription or refill.
• You need to have your prescription mailed to you.
• You want to discuss other medications, supplements, vitamins, etc., that you are taking and possible interactions.  
• You received conflicting or confusing information about your treatment and need clarification or have additional questions.  

Our pharmacies are located within your doctor’s offices for convenient access to your cancer fighting medications.  

Enter your zip code below to locate a pharmacy nearest you. If your clinic is not listed, our pharmacy team is still here to support you. Contact us at +1 (800) 778-9577 or reach out to the Texas Oncology Pharmacy Concierge Team at txopharmacypatients@usoncology.com