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At the Heart of Health Care: Medical Assistants

October 20, 2021

Medical assistants are a critical pillar of the Texas Oncology care team. From coordinating patient exams to scheduling and screening, medical assistants (MAs) support physicians and clinicians and help deliver excellent, evidence-based care across Texas Oncology facilities. During Medical Assistants Recognition Week (October 18–22), Trisha Robertson, MA, Texas Oncology–Keller, and Yadira Rojas, MA, Texas Oncology–North Austin, walk us through a day in the life.

What is a normal day like for you?

Robertson: Every day is an opportunity to go above and beyond, always making sure the tasks at hand are complete before the day is finished. I treat every patient as an extension of my family, and place loyalty to the physicians I work with above all else. I have wanted to be in nursing since I was a little girl, and Texas Oncology has given me the opportunity to live out that dream every day.

Every day is an opportunity to go above and beyond. I treat every patient as an extension of my family."

Why did you become a medical assistant?

Rojas: The number one reason I became a medical assistant was to fulfill the desire I had to do something truly profound with my life. I am very passionate about what I do in this job, and I love the contributions I get to make to the Texas Oncology team every day. From the moment the patient walks in the door to the moment they leave, my goal is to make sure they experience the great service throughout the entire visit.

How do you stay motivated?

Rojas: I stay motivated because I work with a wonderful team and everyone is always ready to help out in any way they can. Just knowing that they are always there for me means so much, and I try to give the same support in return. Flexibility and adaptability are important qualities to have when working with different providers and teams.

What do you love about Texas Oncology?

Robertson: At Texas Oncology, it doesn’t matter where you start – you can move up and grow with the support you receive from everyone. The environment is inclusive and supportive, from supervisors and physicians to the environmental services staff and pharmacy technicians. Everyone shows up each and every day with the same goal in mind: to deliver quality care and an excellent experience to our patients.

To learn more about medical assistants and other career opportunities with Texas Oncology, visit Texas Oncology Careers.

For upcoming webinars visit www.TexasOncologyFoundation.org.