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Patient Complaint and Grievances

Patient Satisfaction

Our patients are 95%+ satisfied or very satisfied with the care, support, and services they receive from Texas Oncology Pharmacy. We strive to provide our patients with the highest quality of service and care. To monitor our performance, we periodically survey our patients. In addition, insurance companies and other regulatory agencies also require regular surveying of our patients and their satisfaction with Texas Oncology Pharmacy. Please notify us in writing if you do not wish to be contacted for these surveys.

Our patient satisfaction survey is also available online, on demand for you to share your experiences whenever you desire.

Patient Satisfaction Survey

Concerns or Grievances

If you are not satisfied with any aspect of your experience with Texas Texas Oncology Pharmacy, we want to know about it. You and your family have a right to voice any concerns regarding the care you have received and have those concerns reviewed and resolved when possible. If you or someone on your behalf expresses a concern, your care and access to Texas Oncology Pharmacy will not be compromised. You are encouraged to contact any present staff, the manager or director of the department, or Patient Relations verbally or in writing. When contacting us, please provide your name, date of birth and a specific description of the date, time, people involved, etc.

You may contact us by telephone (800) 778-9577 (toll free), or contact us by U.S. mail:

Texas Oncology Pharmacy
Neal Dave, PharmD
Executive Director
12221 Merit Dr #500
Dallas, TX 75251

You may also file a grievance with the appropriate governing, regulating, or credentialing body regardless of whether you have first used a Texas Oncology Pharmacy grievance process. Examples of those bodies are:

ACHC Complaint Information

State of Texas Board of Pharmacy Complaint Information  

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements

Texas Oncology complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Texas Oncology does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Texas Oncology

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages
  • If you need these services, contact your local Texas Oncology practice or call 1-888-864-4226

If you believe that Texas Oncology has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Paula Sturiale, Director of Clinical Services for Texas Oncology, 12221 Merit Drive, Suite 500, Dallas, Texas 75251, Phone: 1-888-864-4226, Email: txocares@usoncology.com. You can file a grievance in person or by mail, fax, or email.

You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Last updated January 10, 2022