Volume 7 - Issue 3 - Winter 2017



Quality Cancer Care Without Compromise

Designing a Better Patient Experience

Hope. And help. That’s what cancer care provides. A major initiative is underway at Texas Oncology to better deliver both to patients. The Oncology Care Model - created for Medicare patients receiving chemotherapy – is an innovative program designed to improve quality of care and the patient experience, while better managing resources.

Texas Oncology always has prioritized compassionate, personalized care. A series of small and significant changes underway add up to an important transformation that will result in more patient communication, engagement, and better outcomes for patients. Patients will notice specific ways their care teams are better coordinating care to address a variety of needs during and after treatment.

We pioneered community-based care to provide cancer treatment close to patient’s homes, jobs, and support systems without compromising quality. Just as we strive to develop treatment breakthroughs, we’re also passionate about improving how we plan each patient’s treatment and guide them through their cancer journey.” Dr. Russell Hoverman
Vice President of Quality Programs,
Texas Oncology

Shared Decision Making

Your values and wishes matter, and you have an important say in your treatment. New patients have an in-depth conversation with their care team to discuss benefits and disadvantages of treatment options – including side effects and impacts on quality of life. A written treatment plan provides clear descriptions of the agreed upon road ahead.

Patient Navigation

Cancer care is a complicated journey. Our care teams are communicating more frequently to guide each patient’s journey – including treatment, nutrition, and emotional screenings, chemotherapy education classes, survivorship planning, benefits counseling, and after hours support.

Patient Support

Helpful Services:
Cancer treatment can impact quality of life and may create the need for additional services, including special help or supplies at home, assistance with self-care, emotional health, and language interpretation.

Maintaining Health:
Maintaining a healthy diet during and after cancer treatment can directly impact your overall wellness. Receiving and following guidance on exercise and nutrition specific to your cancer type and treatment can improve your care experience.

Advance Care Planning:
It can be beneficial to have conversations about your values and wishes, should you become seriously ill. Making your preferences known early about the types of treatments you prefer can relieve much stress and anxiety for you and your family.

After Hours Support

Care teams are available 24/7 to answer questions, provide advice, and help patients avoid unnecessary emergency room visits. Experiencing new symptoms? Call Texas Oncology first and we can help determine next steps.

Proactive Patient Communication

Texas Oncology care teams will communicate in more ways and more often – a guiding hand throughout your treatment and beyond. “I like to be prepared for what I’m going to experience. The calls from nurse navigator Tammy help me know what’s ahead,” said Sue Patterson, breast cancer patient, Texas Oncology–Waco.

These enhancements reflect Texas Oncology’s focus on patients as people, not just their cancer. It’s redefining quality cancer care for improving medical outcomes and positive experiences for patients.

We live in the same community as our patients, we see them every day, and they truly become part of our family. That’s not something every provider offers.” Dr. Vance Esler
Hematologist and Oncologist,
Texas Oncology–Amarillo Cancer Center